Support update WhatsApp template
When a support request changes status. Category: Utility.
Template text
Hi {{1}}, your request {{2}} is now {{3}}.
Reply here if you need anything else.How it looks to your customer
Hi Rohan, your request #T-3021 is now resolved.
Reply here if you need anything else.
Variables and samples
| {{1}} | Rohan |
| {{2}} | #T-3021 |
| {{3}} | resolved |
Meta asks for a sample value for every variable when you submit a template.
Tip
Short status updates stop repeat “any update?” messages.
Send it automatically with Omni
Add the template, connect it to bookings, orders or payments, and Omni sends it at the right moment. 7-day free trial.
Start free trial